Refund and Return Policy

Last Updated: 1/27/2025

At Cricket Serum LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy to ensure a hassle-free experience.

1. Eligibility for Returns and Refunds

You may request a return or refund within 30 days of receiving your order if:

  • The item is unused, unopened, and in its original packaging.
  • The product was damaged or defective upon arrival.
  • You received the wrong item.

To initiate a return or refund, please email us at info@cricketserum.com with your order number and reason for the return.

2. Return Process

  1. Request Approval – Contact us within 30 days of delivery.
  2. Ship the Product – Once approved, ship the item back to our return address (provided upon approval).
  3. Receive Your Refund – After inspection, we will process a refund to your original payment method.

Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect product.

3. Refund Processing

  • Refunds are issued to the original payment method within 5-7 business days after we receive the returned item.
  • Shipping fees (if applicable) are non-refundable.
  • If a refund is delayed, check with your bank or payment provider first before reaching out to us.

4. Non-Returnable Items

  • Used, opened, or damaged products not due to our error.
  • Items returned after 30 days.
  • Gift cards and promotional items.

5. Contact Us

For return or refund requests, email info@cricketserum.com or call 847-269-5431.

We appreciate your trust in Cricket Serum LLC and are committed to making things right! 🌿✨